Applicable to all services
APPOINTMENT POLICIES
1. REARRANGING and CANCELLING APPOINTMENTS
1.1 Appointments can be rearranged UP TO 48 hours before your appointment. If you are within the 48 hour period leading up to your appointment the deposit will be retained and new deposit will be payable should you wish to rebook. The cost of your Patch test/ consultation will be deducted from your treatment if the treatment is carried out within 10 days of the patch test date.
1.2 Appointments can be re-arranged twice before your deposit is retained and a new deposit is payable.
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TREATMENT POLICIES
1. PATCH TESTS/ CONSULTATIONS
This appointment enables us to discuss your desired outcome, reason for your chosen treatment, manage expectations and conduct a patch test (where applicable) to ensure it's safe for you to proceed. If you have a reaction to the patch test please inform me as soon as possible and seek medical advice immediately. A reaction would result in you no longer being able to proceed with the treatment. Any fee(s) paid for your patch test/ consultation is non-refundable.
2. GUARANTEES
No guarantees can be given for the final result you are aiming to achieve. Lifestyle, genetics, health & aftercare plus your consistency and adherence to the treatment and aftercare play a part and this will be discussed in detail during your patch test/ consultation. Each treatment has it's own aftercare guidance which will be sent via e-mail after your appointment.
2.1 Due to the thorough medical history obtained prior to your appointment ruling out any contraindications, any potential reactions post treatment and scabbing or blistering/ bruising which will be discussed prior to conducting the treatment releases Raven Rose of any liability should ay adverse reactions take place following your chosen treatment. I will only proceed knowing I have ruled out all contraindications.
PLEASE NOTE: No refunds or credits are issued in the event you choose to leave your appointment part way through your treatment.
2.3 UNABLE TO CARRY OUT TREATMENT
If you arrive for your appointment and have failed to adhere to the pre-appointment instructions outlined in yur consultation for, you remain liable for the full cost of the treatment. One example of this is applying fake tan/ use of tanning beds before a tattoo removal treatment. If the sessions is part of a package, you will lose the session from the package.
3. HAIR REMOVAL TREATMENT PACKAGES & FOCUSED TATTOO REMOVAL TREATMENT PLANS TERMS & CONDITIONS
3.1 By purchasing a course of treatments or a treatment plan you acknowledge and agree that the sale is final and cannot be refunded once the first session has been redeemed.
3.2 You can change the areas that you would like treated and pay the difference (if applicable).
3.3. Should you choose to omit any areas during your Laser Hair Removal treatments you cannot redeem them seperately at a later date as they are charged accordingly as a package and must be carried out in the same session.
3.4 The sessions must be used within 8 months for both LASER HAIR REMOVAL and LASER TATTOO REMOVAL which is a fair time frame due to the nature and consistency required for the results of these treatments to be seen. The package activation begins from the purchase date. The 2 additional sessions inculded in with Laser Hair Removal packages must be redeemed within 6 months of the 6th session. Focused Tattoo Removal plans are set out to a specific frequency during your consultation. All sessions must be booked within the time frame stipulated. Late cancellation/ No show results in you losing that session in the plan. FOCUSED TATTOO REMOVAL treatment plans must be used within the time frame agreed during your consultation. Late cancellation/ re-arrangement/ no show will result in you losing the session and an additional fee must be paid for any new appointment made to complete the treatment plan. Please note all treatment plans are discounted due to the frequency in which they're carried out.
3.5 Any unused sessions will not be refunded and the time period will not be extended for any of the treatments stated in 3.3.
4. CHANGE OF MIND POLICY
If you have agreed to a treatment plan and cost during your consultation, the total amount agreed upon is still payable should you wish to then reduce the treatment area on the day. You have from the day of your consultation up until 48hours before your treatment takes place to reduce the areas treated. Once the 48hours leading up to your first session in your treatment plan is in effect you remain liable for the full cost of the treatment/ sessions/ cycle.
5. E-GIFT CARDS
E-Gift certificates are valid for 12 months from the date of purchase and can be redeemed against any treatment offered by Raven Rose but not in conjunction with offers. Please keep in mind that prices of treatments can change at any time. Please ensure the recipient is able to proceed with the treatments offered by Raven Rose as eGift Certificates are non- refundable. Late cancellation/ No show policies still apply.
STUDIO POLICIES
1. TIME KEEPING-
Please ensure you arrive on time for your appointment. If you are more than 5 minutes late for your appointment this will result in your appointment being cancelled as it will have a knock on effect with my next client. This will also result in you losing any money paid so please plan your journey and personal schedules in advance.
2. ATTENDEES
Please do not bring friends, family, children or pets with you. Raven Rose conducts treatments on a 1:1 basis.
3. ALCOHOL/ DRUGS
Please ensure you have not consumed alcohol or drugs prior to your appointment. If you appear to be intoxicated your appointment will be cancelled. No refunds/ credits will be available to you.
4. SMOKING/ EATING
Raven Rose has a no smoking/ no eating policy in place. Please ensure you have eaten at least an hour prior to your appointment.
5. EQUALITY & DIVERSITY
Raven Rose does not tolerate any form of prejudice or hate speech. I pride myself on providing a safe space for everyone. Offensive or derogatory language will not be accepted and your appointment will be brought to an end with immediate effect and you will be charged in full for your appointment whether it has been completed or not.
6. COMPLAINTS
In the unfortunate case you are unhappy with the service or treatment received at Raven Rose, please e-mail ravenroseleeds@gmail.com with as much detail as possible and include photos where possible. Please limit your e-mails to 15MB in size and send multiple e-mails if necessary. I will aim to respond within 7 business days upon receipt of your e-mail.
Please note: I can only discuss the matter directly with my clients and their legal representative (if applicable). Friends or relatives speaking on behalf of a person over the age of 18 will not receive a response and I will respond directly to the client.
If you are unsure of any of the above, please don't hesitate to contact me on 07949803895 and I will respond between business hours.
Thank you
Safina
Raven Rose